What is the difference between shelving starters and adders?
A starter unit is one complete unit that can stand alone. It is needed for any run of shelving units. Adders cannot stand alone. They share a side with the prior unit in the run. For example, a run of 5 shelving units requires 1 starter and 4 adders. Penco shelving is the exception to this rule. With Penco shelving order as many units as you need plus an end piece. For example, in a run of 5 Penco Shelving units, 5 shelving units plus one end piece is required.
What is a Locker Tier?
A Locker tier is an opening in a single vertical column of a locker. For example, a triple tier locker has three openings in one column, whereas a single tier only has one opening. Lockers are often sold as either one wide or three wide. A one wide triple tier locker has three openings all together whereas a three wide triple tier locker has nine openings all together.
What does KD mean when ordering lockers, cabinets, shelving, or racks?
KD stands for knocked down. This is another way of saying that a product ships unassembled. Ordering KD saves customers money on freight but also takes more effort to assemble. Assembled lockers are more common, outselling KD lockers 3:1.
What is a roller center in regard to gravity conveyors?
A roller center is the amount of distance in a frame between the center of the rollers. The tighter the roller center, the smaller a box can be. Applications require a minimum of three rollers under a load.
How do I order a dirt or aggregate conveyor?
Aggregate conveyors are typically purchased in three steps. Customers should first pick the belt size, steel tubing, and length. The second step is picking out either a single phase or 3 phase motor. Finally, customers pick a controller. A Plus Warehouse offers a large variety of controllers from a simple on/off switch to a variable speed drive. Other options are also available; ask your sales representative for more details.
What does set high mean in regard to roller conveyors?
Rollers set high means that they are set above the frame. This is the A Plus Warehouse standard with all gravity conveyors, unless stated otherwise specifically. Although most customers prefer rollers to be set high, some customers prefer rollers set low to be used as guard rails. Customers can also order guardrails separately with conveyors with rollers set high as well.
What does TOS stand for when ordering conveyor stands?
TOS stands for top of stand. This is a height range to the top of the stand in question. To calculate total height, add TOS height, frame height, and set high distance.
How quickly do you ship lockers?
Most of our lockers ship within one week. Customized lockers typically take longer than this. Ask a sales representative for more information.
What do I do if my shipment looks damaged?
When accepting the delivery, it is always important to inspect the shipment and note any damage on the delivery receipt if applicable.
A Plus Warehouse takes proactive steps to insure shipments arrive in good condition, however sometimes damages may happen.
These things tend to happen rarely, but should be addressed properly when they occur.
Freight is always FOB Origin - meaning the ownership of the property transfers to the consignee on the shipper's dock. Any damage to the product needs to be noted on delivery. When damage occurs the carrier agent should make the notation on the delivery receipt. Do not sign the delivery receipt until this is done. Any claim for damage is between the consignee (customer) and the trucker. When damages are noted on delivery, freight claims work out much better than when receivers do not adequately inspect their deliveries. Additionally, if a shipment is obviously a complete loss, [for example, driven over by a forklift] the proper decision is to refuse the entire shipment as damaged, or if allowed by the delivering trucker - refuse just the damaged pieces. If damage is discovered after delivery you must immediately contact the carrier for a concealed damage inspection. This must be done in a timely manner. Freight claims need to be for the lowest amount possible to adequately solve the problem.
When a shipment is partially or completely refused as damaged - or received damaged and signed - the next step is to contact A Plus Warehouse with the extent of damages, so we can work on the value of the replacement.
Damages are no pleasure for any party involved - but we do our very best to make it a simple process.
